Professional Services

UNIMA 2000 has extensive experience in designing, implementing and maintaining IT systems, which enables us to provide clients with solutions that are efficient, safe and cost-effective. In case of any issues, the client can always rely on professional technical support and enjoy access to services in consulting, design and maintenance. In addition, Unima 2000’s specialist staff is available at work 365/24/7, which means that you can count on our support even during holidays, or late at night.

UNIMA 2000 Service Program is available in three options – standard, premium, and elite – depending on the client’s needs. The package of Professional Services includes maintenance, service and consultancy in the field of hardware and software in the following areas:

  • Telecommunication Systems (TDM, IP) and converged IP voice&data networks;Call / Contact Center systems along with performance optimising applications
  • Unified Communications Solutions
  • Business applications supporting customer service and communication within the company, such as: Customer Relationship Management, Workflow Management, Data
  • Management System
  • Custom, turnkey solutions, including integration
  • Full support and maintenance of IT infrastructure (servers, switches, etc.)

UNIMA 2000 ensures effective implementation of services to Clients who decide to take advantage of professional technical support. Our solutions, including centralized process of handling service requests, a dedicated phone number and email address, professional technical laboratory for internal testing and repairs, and extensive warehouse facilities and logistics, are synonymous with the highest standards.

What can you gain?

  • Support from the top professionals in case of any issues, questions or concerns
  • Professional services available 365/24/7
  • Guarantee of any failure, defect or error to be managed immediately
  • Efficient and effective service from the service centre
  • Extensive consulting on hardware and software